In the meantime, you may also receive assistance or suggestions from the community members. Assuming you can live without your hardware being operational in the meantime…Ī moderator on Dell’s forum told one affected person: “We have received the required details. This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. Delaying the start of this service is possible through the service manager. It adds a background controller service that is set to automatically run. 0, with over 98 of all installations currently using this version. We have not tried following this – we don’t own any of the potentially affected machines anyway – so obviously if you do give this a whirl, you do so at your own risk.Ī safer option might be to wait for an official post from Dell on the matter, and hopefully that’ll be forthcoming soon – and maybe a revised BIOS. The Dell Update Utility and Updating Drivers. Dell Update is a program developed by Dell. There is an apparent workaround as described on several of the above threads, namely here (opens in new tab) and here (opens in new tab), which essentially involves removing and reconnecting the battery, booting and then downgrading to BIOS 1.13.0. This looks to be a nasty problem, although how many users it affects, we don’t know – though the reports of multiple machines being hit from enterprise users are, of course, worrying. Only life signs are the three white LED flashes after resetting RTS clock by pressing down the Power Button for 30ish seconds.”Īnalysis: This sounds like a nasty one, but there is an apparent workaround Others have reported multiple laptops failing to boot, including the Reddit thread above, and this one from Dell’s support site (opens in new tab): “About half of our Latitude 5520s no longer boot after having been updated from BIOS 1.12.2 to 1.14.3.
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